privacy policy

At Williams Repair House, we are committed to protecting your personal data and ensuring compliance with the UK GDPR and Data Protection Act 2018. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our repair services, website, or contact us.

1. Data We Collect

We collect personal data you provide when submitting your Device for repair, such as:

•  Name, address, email, and phone number (via repair form or website).

•  Payment information (processed securely by our payment provider).

•  Details about your Device and repair request.

2. How We Use Your Data

We use your personal data to:

•  Process and fulfill your repair order (e.g., contacting you about your Device, arranging delivery).

•  Provide customer support and respond to inquiries.

•  Send optional marketing communications (e.g., Loyalty Club offers) if you consent.

•  Comply with legal obligations and improve our services.

3. Legal Basis for Processing

We process your data based on:

•  Contract: To fulfill your repair order (e.g., processing repair form data).

•  Consent: For optional marketing communications (you can withdraw consent at any time).

•  Legitimate Interests: To improve our services or respond to inquiries.

•  Legal Obligation: To comply with GDPR and other regulations.

4. Data Sharing

We may share your data with:

•  Third-party service providers (e.g., Royal Mail for delivery, payment processors) who comply with GDPR.

•  Authorities, if required by law.
For international orders, we ensure data transfers outside the UK/EU meet GDPR standards (e.g., adequacy decisions or standard contractual clauses).

5. Data Retention & Erasure

We retain your personal data only as long as necessary for the purpose it was collected (e.g., during the repair process and warranty period). Repair form data is securely deleted after 90 days, unless required for legal purposes. You may request erasure of your data, subject to legal exemptions, by contacting us.

6. Your Rights

Under GDPR, you have the right to:

•  Access, correct, or delete your personal data.

•  Restrict or object to processing.

•  Withdraw consent for marketing.

•  Request data portability.
To exercise these rights, contact us at info@williamsrepairhouse.co.uk. We’ll respond within one month.

7. Data Security

We use robust safeguards (e.g., encryption, secure storage) to protect your data. Our repair forms (via drop-off or mail-in) are stored securely, and our drop-off boxes are designed to prevent unauthorized access. We promptly investigate and report any data breaches, as required by GDPR.

8. Marketing & Consent

If you opt into marketing (e.g., Loyalty Club), we’ll send you offers via email. You can unsubscribe at any time via the link in our emails or by contacting us. Single opt-in may apply with your clear consent, as explained during signup.

9. Contact Us

For questions about your data or our GDPR compliance, contact us at info@williamsrepairhouse.co.uk or visit www.williamsrepairhouse.co.uk/contact.

For full details on our repair process, see our Terms of Service and Return Policy.