Terms of Service

1. Agreement for Repair

1.1 These Terms of Service (“Agreement”) govern the repair services (“Service”) provided by Williams Repair House (“we,” “us,” or “our”) for your smartphone, tablet, laptop, or games console (“Device”).

1.2 “You” or “Customer” refers to the individual or entity submitting the Device for repair.

1.3 You are responsible for backing up all data on your Device and submitting it via our contact free drop off system or mail in service, as described in Section 2.1. We will deliver the Device back to your provided address, as outlined in our submission instructions. We are not liable for data loss during repairs. Personal data provided is handled per our Privacy Policy at www.williamsrepairhouse.co.uk/privacy-policy.

2. Order & Delivery Information

2.1 To submit your Device for repair, you may:

(a) Drop Off: Place your Device in the provided Jiffy bag with a completed repair form and post it into our secure drop off box at our designated drop off location, as outlined in the drop off details we send you. This contact free system ensures safe and efficient submission.

(b) Mail In: Mail your Device to our repair facility, following the mail in instructions provided on our website or sent to you, including a completed repair form. You are responsible for postage costs and ensuring the Device is securely packaged.

2.2 As communicated in our drop off or mail in instructions, all repaired Devices are delivered back to the address you provide; collection is not available to maintain our contact free process and streamline operations.

2.3 Repaired Devices are dispatched on the same day (Monday–Saturday) once repairs are completed and payment is received in full. Delivery typically occurs within 2-3 business days for UK orders.

2.4 UK orders are delivered via Royal Mail Tracked service. Local orders within an 8 mile radius of our repair facility are hand delivered by our drivers. International orders incur additional charges, which we will communicate before repair.

2.5 Tracking details are provided upon dispatch. Delivery addresses cannot be changed after dispatch. If delivery fails, the Device will be returned to our facility, and additional delivery fees may apply for redelivery.

3. Order Cancellation & Refunds

3.1 If a fault occurs within the 90 day warranty period, you may return your Device for repair at your expense (return postage) using our contact free drop off system or mail in service, as outlined in our submission instructions. Proof of postage is required.

3.2 For warranty repairs, we will attempt to re-repair the Device twice. If the fault persists after these attempts, we will issue a refund, less any postage costs, after inspecting the Device to confirm the fault and verify that the replaced part is in undamaged, like new condition. Refunds are not available for water damage repairs, diagnostic services, or devices with liquid damage sustained after repair or due to customer induced physical damage (e.g., cracked screen or back glass).

3.3 Our warranty does not cover physical damage, such as cracks, dents, or scratches caused after the repair, or liquid damage occurring after repair or due to customer induced damage that compromises the Device’s water resistance (e.g., cracked screen or back glass).

3.4 If you request to cancel or reverse a completed repair, we may decline the request and charge for the service performed. Cancellations before repair begins may incur a 3% payment processing fee, deducted from your refund. Refunds are processed within 14 days of Device inspection.

3.5 No refunds or warranty repairs are available after the 90 day warranty period.

4. No Fix, No Fee Policy

4.1 If your Device cannot be repaired, no diagnostic fee applies, but you are responsible for return delivery costs via Royal Mail or our hand delivery service, as applicable, to the address provided in the submission instructions.

4.2 If you decline a repair after diagnosis, a diagnostic fee (as listed on our website) plus return delivery costs will apply.

5. 8% Loyalty Discount

5.1 An 8% discount is available to customers subscribed to our Loyalty Club, applicable only to services purchased through our website.

5.2 If the discount code is used without an active subscription, we may remove the discount or request subscription before processing the order. Learn more about our Loyalty Club at www.williamsrepairhouse.co.uk/8-percent-off.

6. Pricing for Genuine Apple Repairs

6.1 Prices for Genuine Apple repairs apply only when replacing original Apple parts. If your Device contains aftermarket parts (non Apple manufactured components), an additional charge will apply, which we will communicate before repair.

6.2 If you decline the repair, a diagnostic fee (as listed on our website) plus return postage costs for the Genuine Apple part will apply.

7. Waterproofing and Liquid Damage Limitations

7.1 Many Devices are advertised by their manufacturers as water resistant or waterproof (e.g., IP67 or IP68 ratings) under specific conditions. However, water resistance is not guaranteed after a Device sustains physical damage, such as a cracked screen, cracked back glass, or other structural damage, as these may compromise the factory seals. Similarly, any repair performed by Williams Repair House or another party may break the factory seal, rendering the Device no longer water resistant or waterproof.

7.2 Customers acknowledge that physical damage to their Device (e.g., dropping it and cracking the screen or back glass) may void manufacturer water resistance claims. Customers are responsible for avoiding exposure of their repaired or damaged Device to liquids.

7.3 Repairs performed by Williams Repair House aim to restore Device functionality but cannot guarantee the restoration of manufacturer water resistance or waterproofing due to the nature of opening the Device and breaking factory seals. Customers are advised to treat repaired Devices as non water resistant.

7.4 Williams Repair House is not liable for liquid damage to a Device that occurs before, during, or after repair, including damage resulting from customer induced physical damage or exposure to liquids post repair.

8. Liability

8.1 To the fullest extent permitted by law, we are not liable for data loss, device functionality issues, liquid damage (as outlined in Section 7), or consequential damages arising from the Service.

9. Governing Law

9.1 This Agreement is governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.

10. Data Protection

10.1 Personal data provided in the repair form or otherwise is handled in accordance with our Privacy Policy, available at www.williamsrepairhouse.co.uk/privacy-policy, and UK GDPR regulations.

11. Contact Us

11.1 If you have any issues with your order or questions about our services, please contact us at info@williamsrepairhouse.co.uk. We will do our best to resolve any problems promptly.